Shipping

1. General Shipping Information

Processing Time: All orders are typically processed within 1-3 business days after your order is placed and payment is verified. Please note that processing times might be longer during peak seasons, holidays, or for large/custom orders.
Business Days: Our shipping operations run from Monday through Friday, excluding public holidays in China.
Order Confirmation: You’ll receive an order confirmation email immediately after your purchase. A separate shipping confirmation email, including tracking information, will be sent once your order has been dispatched.

2. Shipping Methods and Costs

Shipping Carriers: We partner with reputable international carriers to ensure reliable delivery. Our main carriers include DHL, FedEx, UPS, EMS, and local postal services for smaller packages.
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. You can view the exact shipping cost at checkout before finalizing your purchase.
Shipping Options: We typically offer:
- Standard Shipping: This is our economical option with longer delivery times.
- Expedited Shipping: A faster delivery option, though at a higher cost.

3. Estimated Delivery Times

International Standard Shipping: Expect delivery within 7-20 business days.
International Expedited Shipping: Expect delivery within 3-10 business days.

Please Note:

These are estimated delivery times only. Actual delivery times may vary due to factors beyond our control, such as customs clearance procedures, national holidays, adverse weather conditions, and unforeseen logistical delays.
Remote or rural locations might experience longer delivery times.

4. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email that includes a tracking number and a link to monitor your package’s progress.
Please allow 24-48 hours for the tracking information to become active after you receive the email.

5. Customs, Duties, and Taxes (For International Orders)

Customer Responsibility: For all international orders, the customer is solely responsible for any customs duties, import taxes, Value Added Taxes (VAT), or other fees levied by the destination country. These charges are not included in the item price or shipping cost paid to Xinjiang Nuozhuodixu International Trade Co., Ltd.
Declaration: We will accurately declare the value of your order on customs forms. We cannot mark items as “gifts” or declare a lower value to avoid customs fees.
Delays: Customs clearance procedures can cause delays beyond original delivery estimates. Please contact your local customs office for more information regarding specific charges and procedures for your country. Failure to pay these fees may result in the package being returned to us or abandoned, in which case a refund will not be issued.

6. Delivery Issues

Incorrect Address: It’s the customer’s responsibility to ensure the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.
Unclaimed Packages: If a package is returned to us as “unclaimed” or “undeliverable” because the recipient was unavailable or refused delivery after multiple attempts, the customer will be responsible for any re-shipping costs or a restocking fee if a refund is requested.
Lost or Damaged Shipments:
- If your order arrives damaged, please take clear photos of both the packaging and the damaged item(s) and contact us immediately at 12qwq@nuozhuodixuinternationaltrade.site within 48 hours of receipt.
- If your package is lost in transit, please contact us. We’ll assist you in filing a claim with the shipping carrier. Please note that investigations by shipping carriers can take time.
Receipt of Goods: Please inspect the packaging for any signs of damage before signing for the delivery. If damage is visible, make a note of it on the delivery receipt, take photos, and notify us immediately.

7. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.