Thank you for shopping at nuozhuodixuinternationaltrade.site, operated by Xinjiang Nuozhuodixu International Trade Co., Ltd. We want you to be completely satisfied with your women’s clothing purchase. This policy outlines our guidelines for refunds and returns.

1. General Return Conditions

  • Eligibility Window: You have [e.g., 14 or 30] calendar days from the date you receive your item(s) to initiate a return.
  • Condition of Item: To be eligible for a return, your item must be unworn, unwashed, unused, and in the same condition that you received it. It must also have all original tags attached and be in its original packaging.
  • Hygiene Items: For hygiene reasons, certain items like intimate apparel (e.g., lingerie, swimwear bottoms without hygiene liners, hosiery) may be non-returnable if the original packaging or hygiene seal has been opened or removed. [Modify or remove if not applicable to your specific product range]
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
  • Non-Returnable Items: Certain types of items cannot be returned, including:
    • Items marked as “Final Sale” or “Clearance.”
    • Gift cards.
    • [Optional: Any specific custom-made or personalized items if you offer them.]

2. How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer service team at 12qwq@nuozhuodixuinternationaltrade.site within the [e.g., 14 or 30]-day eligibility window. Please include:
    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return (e.g., wrong size, wrong item, defective, changed mind).
    • Photos or videos if the item is damaged or defective.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your return. Do not send items back to us without first receiving an RMA number.
  3. Packaging: Securely pack the item(s) in their original packaging, ensuring all original tags are attached and the item is in pristine, unworn condition. Clearly write the RMA number on the outside of the package.
  4. Shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). Original shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [e.g., 7-10] business days.
  • Partial Refunds: Partial refunds may be granted in certain situations, such as:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than [e.g., 14 or 30] days after delivery.
  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at 12qwq@nuozhuodixuinternationaltrade.site.

4. Exchanges

We only replace items if they are defective or damaged upon arrival, or if we sent the wrong item. If you need to exchange an item, please send us an email at 12qwq@nuozhuodixuinternationaltrade.site with details and photos of the issue. If an exchange is approved, we will provide instructions for returning the item and sending out a replacement.

  • Size Exchanges: For size exchanges where there is no defect, the customer will typically be responsible for the shipping costs of returning the original item and shipping the new size. Please check the sizing chart carefully before ordering to minimize the need for exchanges.

5. Damaged or Defective Items Upon Arrival

If your item arrives damaged or is defective, please:

  1. Document Immediately: Take clear photos or videos of the damage to the packaging and the product itself.
  2. Contact Us: Notify us immediately at 12qwq@nuozhuodixuinternationaltrade.site within [e.g., 48 hours] of delivery. Provide your order number, a description of the damage/defect, and attach the photos/videos.
  3. Resolution: We will work with you to find a resolution, which may include a replacement, store credit, or refund, depending on the severity of the damage/defect and product availability. We may cover the return shipping costs for items confirmed to be damaged or defective due to our error or manufacturing fault.

6. International Returns

For international orders, the customer is responsible for all shipping costs, duties, taxes, and customs fees associated with the return. Please ensure the returned item is declared correctly to avoid delays or additional charges. Refunds for international returns will not include the original shipping fees or any customs duties/taxes paid by the customer.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Xinjiang Nuozhuodixu International Trade Co., Ltd. Email: 12qwq@nuozhuodixuinternationaltrade.site